Privacy Policy

Last Updated: August 13, 2025

This Privacy Policy explains how JL Medical MI, PLLC d/b/a Oli at Home (“Oli at Home,” “we,” “our,” “us”), managed by MLO Management MI, LLC, collects, uses, shares, and protects information about you when you interact with our website, booking platform, digital communications, social media, and marketing campaigns. It also outlines your options regarding our collection and use of your information.

We operate in accordance with applicable U.S. laws and state regulations. While not all activities fall under HIPAA, we treat any health-related information you provide with the care and confidentiality expected of licensed medical professionals.

1. Information We Collect

We may collect a variety of information (“Information”) when you interact with our services, including:

Personal Information

  • Name, phone number, email address, mailing address.

  • Date of birth, gender, and other details provided during bookings or consultations.

  • Payment information (processed securely by our payment partners; we do not store full credit card numbers).

Health Information

  • Medical history, treatment preferences, photos, or other information you choose to share through forms, pre-treatment assessments, or communications with our team.

Technical & Usage Information

  • Device identifiers, IP address, browser type, operating system, mobile carrier, and language settings.

  • Site navigation patterns, click activity, time spent on pages, and referral sources.

  • Data collected via cookies, pixels, and analytics tools (e.g., Google Analytics, Microsoft Clarity, Meta Pixel).

Location Data

  • Approximate location from IP address or device information.

  • Precise geolocation when enabled on your device.

Social Media & Third-Party Platforms

  • If you connect with us via social media (e.g., Instagram, Facebook) or interact with our ads, we may receive your name, username, profile photo, content you view or engage with, and other data permitted by your privacy settings.

  • If a friend invites you to book a service or participate in an event, we may receive your contact details from them.

Photos & Camera Access

  • If you grant permission, you may submit before/after treatment photos or use your device camera for virtual consultations or assessments.

2. How We Collect Information

We gather Information in the following ways:

  • Directly from you – via forms, bookings, emails, texts, phone calls, event sign-ups.

  • Automatically – using cookies, tracking pixels, analytics tools, and similar technologies.

  • From partners – including marketing agencies, advertising networks, analytics providers, and social media platforms.

3. How We Use Information

We may use your Information to:

  • Provide, confirm, and manage appointments and memberships.

  • Personalize treatment recommendations and communications.

  • Send service confirmations, reminders, promotions, and updates.

  • Improve our website, marketing, and service offerings through analytics.

  • Show relevant ads through retargeting or interest-based advertising.

  • Comply with legal obligations and protect patient safety.

4. Sharing of Information

We may share your Information:

  • With service providers – booking platforms, payment processors, marketing agencies, cloud storage, and analytics providers.

  • With medical providers – only as necessary to deliver services.

  • With advertising & analytics partners – such as Google, Meta, and Microsoft, to measure performance and improve targeting.

  • For legal reasons – in response to court orders, subpoenas, regulatory requests, or to protect rights, safety, or property.

  • In a business transaction – such as a merger, acquisition, or sale of assets.
    We do not sell your personal information.

5. Interest-Based Advertising & Analytics

We may participate in interest-based advertising using cookies, pixels, and similar technologies. This allows us and our partners to show you more relevant ads and measure campaign performance.
You can learn more and opt out by visiting:

  • Network Advertising Initiative

  • Digital Advertising Alliance

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Recognize your device and preferences.

  • Maintain session security and functionality.

  • Measure site performance and marketing results.
    You can adjust browser settings to block cookies, but some site features may not function properly.

7. Your Choices

You may:

  • Opt out of marketing emails by following the “unsubscribe” link.

  • Stop receiving SMS messages by replying “STOP.”

  • Manage cookies in your browser or device settings.

  • Disable location services in your device settings.

  • Request access, correction, or deletion of your data by emailing hello@oli-athome.com.

8. Security

We use industry-standard safeguards to protect your information, but no system is 100% secure. Please take steps to protect your account and devices.

9. Linked Sites

Our site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a new “Last Updated” date.

11. Contact Us

For privacy inquiries, contact:
Privacy Officer
Oli at Home
17108 Mack Ave
Grosse Pointe, MI 48230
Email: hello@oli-athome.com